ITIL 4 Foundation Exam Prep by Kai London
This exam prep guide takes you through the knowledge ITIL 4 Foundation expects, area by area, in clear language — with worked examples, exam tips and practice questions so you can check your progress as you go.
What the book covers
Key concepts
Value, outcomes, costs, risks and service relationships.
Guiding principles
The seven guiding principles and how to apply them.
Four dimensions
Organisations and people, information and technology, partners, value streams.
Service value system
The service value chain and continual improvement.
ITIL practices
The practices most tested at Foundation level.
Practice and review
End-of-chapter questions with explanations, plus a final review checklist.
This is an independent study aid. It is not affiliated with, sponsored or endorsed by PeopleCert or AXELOS; exam names are trademarks of their owners. Always check the current official exam outline.
Who it is for
ITIL 4 Foundation candidates and IT service management staff.
About the author
Professor Kai London — CISSP, CISM.
An internationally recognised cybersecurity executive, board advisor and Founder & CEO of Quantum AI Systems Security LLC, writing at the convergence of AI, governance and operational resilience. Honorary Professor and Researcher at UCL.